Help with Renew 5 portfolio

I just installed the Renew 5 to use for my website. I now find that I am getting this message when trying to edit the portfolio page “Uh oh!
No suitable preview area found. This could happen when a third party plugin is overrinding the content area.”
I have searched this and there was a list of helpful options such as deactivating plugins and other options.
I think my problem may be due to a lack of a plugin but I’m not sure. If that is not the case I am not sure what to do as I’ve already attempted other suggested fixes.
I have also added portfolio items but they do not show up.

It happens when I try to edit a portfolio on any demo.

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Turn off all the cache plugins.
  8. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  9. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  10. Check your PHP Max Execution Time and set it for 120 for optimal usage (https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/).
  11. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

Hi Sam,

Portfolio page is just an intermediate page which loops portfolio items. So you cannot edit your Portfolio page by default with Cornerstone builder. Once you create a default WordPress page, you have the option to select the portfolio layout under “page attributes” section and then it will show all the portfolio items in that page.

Further options related to Portfolio page can be accessible under “Portfolio Settings” when editing your page using WordPress.

If you want to modify some of the elements in the portfolio page, you will have to do it by adding custom css or by modifying the Layout - Portfolio page templates instead.

Hope that helps.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.