Help with importing and installing "Band" Expanded Demo

Hello,

I’ve previously had trouble validating the site, but my host has

The site is now validated. However, my demo content is still not showing up, and I’m unable to import my json files for the customiser. I’ve tried reinstalling the theme, and it still doesn’t work. May I know why this may be the case?

As the website is fairly urgent, would it be possible for someone to please help install the “BAND” expanded demo for me please? I’d also appreciate help uploading the json file HERE.

Thank you so much.

Hi Joy,

I have checked your issue and you’re constantly getting the following error on your site.

cURL error 28: connect() timed out!

Could you please follow this post and see if that resolves your issue (https://theme.co/apex/forum/t/unable-to-validate-x-theme-grey-square-appears/51190/5?u=mldarshana). If not, you need to contact your hosting provider to resolve the issue.

Let us know how it goes.
Thanks!

Thanks for your reply, @mldarshana. I’m in Singapore where it’s 2am now, and I’ll try to reach my IT colleagues tomorrow. Just a few questions to speed up the process and reduce the back-and-forth:

  1. Would you say that the issue is no longer with whitelisting themeco and amazonaws?

  2. To better advise my colleagues, where would you say I can find the child theme’s functions.php file? Where should the code be added, exactly?

  3. Christian has advised that the problem may be owed to the max execution time and memory limit: https://theme.co/apex/forum/t/header-text-overflow-on-mobile/17686. Should I advise that my colleagues amend the php files, and carry out Christian’s recommendations too?

My sincere pologies for the multiple threads with two accounts; my cookies seem to be wonky, logging me into either account randomly (and I thought validation deserved a separate thread from the demo content). Is there really no way to install the Band demo without touching the things at the FTP level? That’s all I need, and my intention behind starting this thread, really.

Thank you so much for all the help — much appreciated.

Hello Joy,

Thanks for updating the thread. :slight_smile:

Here’s a detailed post on the above error message that you can take a look.

https://www.samuelaguilera.com/post/curl-error-28-wordpress

You can add the in child theme function.php file file under Appearance > Editor > Function.php.

Looks like you have shared incorrect link. However, I would also suggest you to increase PHP memory limit and max execution time. Click here for more detailed information and how to increase the PHP memory limit.

You can take a look at following article to increase max execution time. To make above two changes you will have to edit the wp-config.php and php.ini file respectively. In case you are not comfortable then I suggest you to get in touch with the hosting company and they will make the changes for you.

https://www.a2hosting.in/kb/developer-corner/php/using-php.ini-directives/php-maximum-execution-time

Thanks.

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