Hi,
I have a client who purchased X Theme from Themeforrest last year.
Since then they decided to move domains and had the entire site moved. They did this without realising they had to revoke the theme or telling me. The old site is gone.
Old site hosting was on: www.sonopfarms.co.za
New Site: www.sonop.com.na
The problem is that they never registered on Apex and only validated the theme within the dashboard.
So now they have contacted me as they can’t change or update the new sites validation as they don’t have an account with Apex and can’t create one as your system doesn’t allow someone to register without a new product key. Which is why I have contacted you through my account.
Can you please help out here? Perhaps create an account for this key or if there is an account on apex associated to it let me know the domain? You will see in the hidden note the Licencee is one of the websites I have linked to a purchased theme from you guys. I have added the login details for the new site if that helps.
We obviously need to get a new Apex account sorted for them to.
Any help would be greatly appreciated.
Thanks,
Thom