Help! I can no longer see site preview in editor

Support
#1

Please help! I’m trying to edit my site via the PRO editor, however, I get a blank preview screen with a flashing PRO Badge. I do not see an error messages or anything to indicate a problem.

#2

Hi Bryce,

Thank you for writing in, please do the following

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Cheers!

#3

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