Hello- I am using the license I am getting straight from your site and it’s saying it’s not valid, I tried to release it and do it again and still no dice. If you could please assist.
Hi Cindy,
Thanks for writing in! I have tried to login to your site, but your login credentials are seems to be invalid.
ERROR: The password you entered for the email address is incorrect.
The most common issue is probably you’re not using the latest version of X theme and Cornerstone plugin on your site, so that our validation process will not be initiated correctly. Please make sure that you’re fully updated by following our version information here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). If you’re not fully updated, please follow our update guide here (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
Then try to validate your site and see if that helps. If you’re still having any issues, please follow our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201).
Thanks!
I will try a few things first. It’s been giving me a bunch of problems lately. I may just do a fresh install. Thank you
You’re welcome!
We’re glad we were able to help you out.
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