Hello. I have a fatal error when trying to install cornstone

Support
#1

Hello. I am getting this error:
Fatal error: Cannot redeclare cs_generate_data_attributes() (previously declared in /home/u781360128/public_html/wp-content/plugins/tco-video-lock/functions/includes/cs/helpers.php:4) in /home/u781360128/public_html/wp-content/plugins/cornerstone/includes/utility/helpers.php on line 169

Until now it was working, after i started having some issues with the website, and cornstone, and i reinstalled all plugins and theme. After the installation i can’t activate cornstone and my website is down. Please help my

#2

Hello There,

Thanks for writing in! I have investigated the issue and the fatal error is coming from the Video Lock plugin. I have temporarily deactivated Video Lock plugin and successfully installed Cornerstone. I re installed Video Lock plugin and your site is now working perfectly.

Please check your site now.

#3

Hello
It was working perfectly 1 houer, and cornstone now it is installed but it is getting bugged in some time. Can you enter my WP and check for example the home page in cornstone and check how the actual site look. On the site it looks allright, but on cornstone it god bugged and the positions are not correct in the editor. It was no issue until now.

#4

Hey @CodingPro,

This builder issue is separate from the installation issue so in order to avoid confusion in the future, please open a separate thread for each issue you face. This will also help us focus on one issue at a time. I’ll give you some pointers now but if issues persists, please open a separate thread and also post login credentials there.

I see an error coming from a third party plugin. Please test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persist, please check for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Remove custom CSS, Javascript and templates.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#5

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