Headers and Footers not loading

Hi there,

I was wondering if you could help me?
My site automatically updated to the latest version of Wordpress yesterday, and now the Headers and Footers to the site will not load. I am desperate to make some changes and not sure what to do.
I did a massive update on this website which took hours, a few weeks ago (update theme, plugins, woocommerce etc). I cant update this again right now as this is a huge website.

I wondered if there was a work around, as it was working fine before the Wordpress update?
Many thanks!

Hi Jayd,

Thanks for writing in! Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue. Most possible causes are due to caching or plugin conflicts. Also check your PHP version and memory limit.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X/Pro > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

Going into X/Pro Settings, Clear Style Cache worked.
Thanks

Glad to hear that. :slight_smile:

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