Headers and Footers editor will not load on any browser (Pro)

[sabinder]

Hi there,

The Pro editor for headers and footers no longer seems to work, it just gets stuck on the loading screen forever (see attached). I have tried it in Chrome 67, FF 60.0.1 and Safari. The normal Pro editor for pages seems to work fine. I also attach the error message from the Browser Console.

Thanks in advance for your help!
Best wishes,
Sabih

[Prasant]

Hello Sabih,

Thanks for asking.

I installed WP Server Info plugin and your server configurations seems fine to me. Please try out following solutions:

1. I see that you are using Cloudflare CDN, please try clearing the cache and disable optimization services. See how it goes.
2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
3. I see that you are using Child theme and also have bunch of custom codes in that. Please switch to the parent theme and check if the issue persists.

In case problem is not resolved then, as you are using old version of Pro Theme 2.0.4 . I suggest you to update to the latest version as it one of the biggest releases in terms of bug fixes. Please take a look at following resources to learn more about the update and also our theme and plugin update guide.

https://theme.co/changelog/

How to Update | Themeco Docs

Let us know how it goes.

Thanks.

[sabinder]

Hi @Prasant

Thanks so much for your help. I have created a staging site and updated it to the latest Pro version at

http://aftertheflood.staging.wpengine.com/

I tried all of your suggestions including switching to the parent theme and i am afraid I am still stuck on the loading page. You should be able to login to staging with the original credentials if you have any other suggestions?

Thanks in advance!

[Prasant]

Hello @sabinder,

Thanks for updating the thread.

I have checked the main and staging website and the configurations seems to be fie. However, I noticed that you have a update pending in the WordPress updater. Can you please update Pro Theme from 2.1.4 to version 2.1.5 and if doing so resolves the header and footer builder load problem?

If the issue is still there, please give us FTP login details in a secure note. I would like to see what’s going on and the root cause of the problem.

Thanks.

[sabinder]

Hi @Prasant, I am afraid it still isn’t working despite the upgrade and cache clearance. I will follow up with a secure note with some FTP creds to our main website.

Thanks in advance for your help!

Best wishes,
Sabih

[Alaa]

Hi @sabinder

I couldn’t manage to log in with these sFTP login details, could you please recheck this issue for me?

Thanks.

[rad]

Hi there,

Is there a way we could disable GZIP compression temporarily? I tried it with htaccess and it’s not working. The error seems to be related to corrupted JSON data (gzipped).

I already added this line to your site’s wp-config.php but the data is still served in gzip format.

define('CS_DISABLE_GZIP', true );

Thanks!

[sabinder]

Hi @Rad,

It looks like GZIP compression comes as standard with CloudFare.
https://support.cloudflare.com/hc/en-us/articles/200168086-Does-Cloudflare-compress-resources-

Unfortunately, I don’t have a business plan with CloudFare so am unable to turn it off. Is there an alternative you would like me to try perhaps?

[Prasant]

Hello @sabinder,

Thanks for updating the thread.

Please try turning of auto minify feature in Cloudflare and see how it goes. You can take a look at following article for more guidance on turning off auto minify:

https://blog.cloudflare.com/an-all-new-and-improved-autominify/

Let us know how it goes.

Thanks.

[sabinder]

Hi @Prasant,

Ah lovely! How did I not think of that as yet, that seems to have worked!! Thanks so so much for all your help and patience!

[rad]

You’re most welcome!