Header Pro Not Displaying Correctly

Support
#1

Hi,

So I’ve just started to make a website and the header doesn’t seem to be getting the height it needs to display correctly. The menu is also not showing as the template would intend, I’ve spent a lot of time going through google, it could be something stupid that I’m doing but I feel one of you guys will be able to point me in the direction within minutes of seeing the issue.

I’ll attach a screenshot on how it’s displaying on my machine too incase it differs to yours.

Many Thanks Guys, appreciate it a tonne!!

Link: https://digitaldesignni.com/

#2

Hi @PaulMccaff,

Thanks for reaching out.

It seems to be correct to me, the issue I’m seeing from your screenshot are misaligned elements which isn’t height related. But I couldn’t confirm any of this since your site is behind an under-construction page. Please provide your admin login credentials in the secure note and I’ll checl.

For the meantime, please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

Thanks.

1 Like
#3

Hi,

I’ve removed the construction page setup, apologies for that. For this header I was using the Hero image template, so the height is quite a bit off. It’s all been freshly installed, there are only a couple of dummy pages at the moment whilst I set up a suitable header/footer.

#5

Hello @PaulMccaff,

Thanks for providing the information. I have found out that you have rename the pro folder into pro-4 which has caused the issue. I have removed and re uploaded Pro theme to fix the issue.

Please check your site now.

1 Like
#6

Awesome!

I also had to change the folder name in the File Manager within my cPanel.

Got it sorted none the less, cheers guys!!

Much appreciated!

#7

You’re most welcome and glad it’s okay now :slight_smile:

#8

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