Header, Footer, Content issues - Not func

I can’t add any new elements to my header. I’m also experiencing major problems in all browsers building pages with Pro. Below you can see that the + sign is in the wrong place. When I click it, nothing happens.

Hello Pate,

Thanks for writing in!

Please follow up the steps below and see if header builder is working fine:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

I tried all four steps and nothing worked. Any other options?

Hello Pate,

Thanks for updating the thread. :slight_smile:

In that case please share website login details in secure note for us to take a closer look.

Thanks.

Hello Pate,

I tried to use the login details that you have provided but it is not working. Would you mind double checking so that we can check your site?

Thank you.

I posted it in the secure note. Sorry Jade. The username was incorrect.

Hello Pate,

I have investigated your header builder and it seems that the files were corrupted. Some of the styles were not loading.
Would you mind reinstalling the Pro theme? If you want, we can do that for you. Please provide us your FTP details in a secure note so that we can check the theme files and resolved this issue.

Thank you in advance.

I actually recently installed the child theme to try and fix the issue. I’ll do that again.

Ok then Pate. Let us know if you need further help.

So I reinstalled Pro and reinstalled the Pro Child theme. I reinstalled it via FTP. But it still isn’t working. I’ll send you my FTP log-in via secure note.

Hi Pate,

The issue is your site data and it’s corrupted, the solution is re-saving the selected builder theme from the preferences. Perhaps you have upgraded your theme from a very old version where theme color is not yet supported.

It should be okay now, first time seeing this issue too. I was able to navigate to the invisible part of the setting :slight_smile:

Thanks!

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