Header builder doesn't work

[bernbeam]

Hey there,

for whatever reason the header builder doesn’t work at all on 2 of my pages. There is no way to make anything visible when i edit a header in pro. Footer builder works…
Normally the header should appear at the very top of the pages.
I can open the header builder, input bars, containers and Elements, but they don’t show.
My suggestion is that is has something to do with the template, that i did download from the Design cloud and use for the pages.
This is “Architecture Portfolio”.
The URL´s are: https://schmidt-photo.com and https://city.schmidt-photo.com

Could you help me with this issue?

Thanks a lot!

Bernhard

[ruenel]

Hello Bernhard,

Thanks for writing in! In most case, you may have unmatched url settings. Please go to Settings > General and make sure that the Site URL, WordPress Address URL and the WP dashboard url is on the same domain with the same protocol.

Hope this helps. Please let us know how it goes.

[bernbeam]

Hello,

thanks a lot for your quick response!
I checked the settings on both sides, but everything seems to be ok.
So the bug must sit somewhere else…

Bernhard

[ruenel]

Hey Bernhard,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

[bernbeam]

Thanks for your answer!

These are the credentials:

Thanks a lot!!

[rad]

Hi @bernbeam,

I checked and the header builder works okay, but it’s hidden by your custom CSS, please remove this

header {
    display: none;
}

Thanks!

[bernbeam]

OMG, i should have seen this on my own and not bothering you. It helped on the https://city.schmidt-photo.com site!

But on the https://schmidt-photo.com i can’t find this CSS ( header {
display: none;} ) in the Theme options, so there must be something else…
Would you kindly check this for me?

Thank you very much!

[rad]

Hi @bernbeam,

Not a problem as we’re more happy to help

As for the other site, it’s added on builder’s CSS instead of Theme Options. You can find it by editing the content of your page and open the CSS area.

Thanks!

[bernbeam]

Hi ,

Unfortunately i am not able to locate that builders CSS file you mentioned. Have been searching everywhere, Customizer, Theme options and via FTP…
Could you give a tip where i can find it exactly?

thanks again for your help!

[christian]

Hey @bernbeam,

It’s in the Content CSS which was also mentioned by Rad previously.

Hope that helps.

[bernbeam]

Got it. Everything is fine now!

Thank you 1000 times for your great support!

[ruenel]

You’re welcome!
We’re glad we were able to help you out.