Header and footer menus are borken after the last update

Support
#1

#2

Hi Vince,

Thank you for reaching out to us. It seems like a caching issue, After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If the issue persists then please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. After clearing all caches, deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

#3

I deleted all cache and deactivated the plugin and no luck.
I use WP Fastest Cache.
Pro version 2.2.5 installed
no custom CSS

Thanks for your assistance

#4

Hello Vince,

Thanks for providing the information. I was able to resolve your issue by simply upgrading your Pro theme to version 2.5.5.

Check your site now.

#5

Thanks RueNel ! Updating Pro should have been the obvious thing to do… thanks again.

#6

You’re welcome!
We’re glad we were able to help you out.

#7

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