Hamburger Menu not working on mobile or desktop

Support
#1

Hello,

 After the last update the hamburger menu has stopped working on desktop, tablet and mobile versions. I am not sure how to go about the fix and saw custom code worked for others with this issue?

Thank you for any help you can provide!

#2

Hi There,

Thanks for writing in! Most possible cause would be that, you may have update either X theme or Cornerstone. You need to update both in-order to avoid incompatibility issues. You can see the latest version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195).

Also it’s very important clear cache after updating.
1.If you’re using a caching plugin, you need to purge your server cache.
2.If you’re using a service like CloudFlare, you also need to clear CloudFlare cache.
3.You also need to clear browser cache before testing.

If you’re still having issues, please provide us with the URL to your site so that we can look into your issue.

Thanks!

#3

Hello,

I tried deleting the cache and making sure I had both X and Cornerstone running both updates. My URL is www.endgraindetroit.us. I still need help!

Thank you,

#4

Hi There,

Thanks for the URL!

I can confirm the issue.
It’s most probably because of version incompatibility. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/1952. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/621 for more details.
If that doesn’t help please send us your login and FTP details in a secure note so that we can have a look.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#5

Thank you! I’m afraid I do need additional help, I left a secure not in my previous response, I appreciate it!

#6

Hi again,

I checked your setup and I see you’re still using an old version of X theme with the latest version of Cornerstone. Just update your theme to the latest version to fix the issue (see screenshot)

Let us know how this goes!

#7

It worked, thanks for the help!!

#8

Glad it worked,

Cheers!

#9

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