Google Analytics problem

Support
#1

Hello,

We installed Google Analytics with the X theme for the website : www.catherinekirchhoff.com
We created an account with Google Analytics for this website, and we entered the ID number to generate the following gtag :

But it doesn’t work. It’s like there is no activity (0 visitors). We also change the position of the code from header to footer, but no change. Can you help us please ?

Thank you !

Zedcom

#2

I’m not X theme staff, just happy to help.

What is the tag code your using and how are you placing it in your header?

#3

Hey,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

#4

hello, infos below

#5

Hi, there,

A bug was preventing the new Google Analytics script tag from being properly saved.

Please update to version 2.0.3 of the Google Analytics extension, clear caches, copy and paste again the GA code on the plugin’s page.

If the issue continues, feel free to inform us here.

Thanks!

#6

Hello, thank you for your answer.
We had already the good version (2.0.3) of Google Analytics on our websites. We don’t know how to clear caches. Can you help us with that please ?

Thank you again,

Zedcom

#7

Hi, there,

Let’s go by parts!

After the update, please be sure to do the following:

  • Open Google Analytics (GA) extension’s admin page;
  • Copy and paste again your GA script and save it;
  • After reloading, check if the GA code is ok on the input field (the script tag has async and src attributes).

If that’s not the case and you’re using 2.0.3 version, you’re facing caching issues - the update code is not being used yet. Be sure to clean any WP or server caches - if you have W3-Total-Cache, WP-Rocket, WP-Super-Cache, etc, go to the plugin settings and find the way to flush/clear cache. On server side, you need to clear PHP OPCache, APC, or specific provider cache (you need to check with your sysadmin to do that, or your server support).

If it’s ok, open a page of your site and check the sources for the GA code. It must be complete, with the script tag containing async and src attributes.

Thanks!