Global blocks page blank

[davidleefish]

I just upgraded to Pro 2 and want to try creating Global Blocks. But, when I select it in Pro menu, the Global Blocks interface is completely blank. Why?

[rad]

Hi there,

Thanks for posting in.

Would you mind providing your site’s URL and admin login credentials in a secure note? For the meantime, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

It could be an internal error, or just due to cache. We’ll find out once the credentials became available.

Thanks.

[davidleefish]

Thanks for the reply. Here is an admin login for you:

[basanta]

Hi There,

Can you please remove the additional security from your site.
We are not able to access your admin, you can provide the .htaccess login details.

Thanks