Getting iframe error

[spencey]

Demo: Home

I’m getting the following error in the preview pane for x theme options:

The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.

Origin URL: http://bnmprojects.info

Preview URL: http://bnmprojects.info/cipm

[nabeel]

Hi @spencey,

Thank you for reaching out This usually means there is a fatal PHP error or a syntax error. Please enable WP_DEBUG and WP_DEBUG_LOG. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating. You can then get back to us with the error information so we can take a closer look. In the mean time you can also check for the following as well:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!