Get X instead of Pro

[alvinparra]

Hi, I purchased 2 licenses for Pro instead of X. I am a beginner and didnt realize that Pro was a lot more advanced and didnt have themes. Can I replace it for X's licenses instead?

[nico]

Hi @alvinparra,

Thanks for writing in.

Unfortunately, you can not revert you license to X theme again as part of the agreement upon converting x theme license to pro.

I could not guarantee that everything will work flaw less when you install X theme again validated with PRO license. Install again X theme via downloading X theme in your themeforest account.

For details on how to install again X theme:

Setup - Updating Your Themes and Plugins

This article was last updated on the December 9, 2016. Best Practices Before updating, please read through this article. If you're having an issue after updating, we would advise double-checking the points below. It is recommended to be on a version of PHP that is considered supported. Versions 5.4 and older are end-of-life. See this thread for more information. With a large customer base, anytime we update a product, there are tens of thousands of people updated from many different version…

Hope it helps.

Let us know how it goes.

Thanks.

[alvinparra]

Hi Nico, you state that I can not revert from X theme again from Pro. for clarification, I never upgraded. I purchased the PRO outright, never upgraded so there is no "reverting." I am just asking if I can get a X instead of Pro. I am not even asking for a refund now, just convert 1 Pro license to 1 X. I need 2 X's for 2 sites. I will keep 1 Pro "just in case" i decide to use for higher design purposes.

[christian_y]

We're sorry but that is not possible.

Thanks.