Hi
On a version of PRO, which you can see live here http://www.treomr3.dk we have some issues with the footer. From time to time when we edit + save the footer, then all content inside of the edited footer dissapears.
Suggestions?
Hi There,
Thanks for writing in! Most probably you’re running out of your allocated memory in the server or you’re experiencing a plugin conflict.
First enable WP_DEBUG mode on your WordPress and visit your site. This will display any error messages on your screen. You can simply edit your wp-config.php file in the root of your WordPress installation and edit the following line as follows.
define('WP_DEBUG', true);
If you see any memory related issue, please refer to the following resource (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).
If you don’t see any errors, try switching to your parent theme to see if you’re experiencing any issue related to your child theme. If not, try disabling your third party plugins to see if you’re experiencing a plugin conflict.
Please note that if you’re using a caching plugin, you will need to purge your server cache before testing.
Let us know how it goes.
Thanks!
Hi
I’ve debugged, but no real errors. I’ve set memory limit to 2.048MB, but still same issue. When I create the footer, then I see this https://cl.ly/461X3g1E2936, but when I then try to edit the created footer, then I see this https://cl.ly/3j0b2q2Y0g2y.
Suggestions?
Hi There,
Thanks for writing in again!
I checked your site and can see the footer is coming fine as the screenshot.
I am not sure exactly if you are talking about any other footer. As I don’t have your website access can’t confirm the issue. I would like to suggest you some troubleshooting processes to check if the issue is resolved.
Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.
Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.
Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.
If you could please try the above and if you still have the issue we’d be more than happy to assist.
Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
- FTP credentials
All the best!
Thanks
Hi
The footer is there because I loaded the template file back in there. But the second we edit and save the footer, then all is gone. We have the exact same issue on http://www.treomr2.dk where the footer right now is missing.
- we don’t use cloudflare
- we don’t (for now) use any caching plugin
- all custom code checked and no errors whatsoever
- using childtheme, but error persist with and without this activated
Further suggestions?
Hi,
Can you specify which part of your footer you were trying to edit that made it disappear.
Would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
Hi
Access is now saved as SECURE NOTE.
Thanks!
Hi,
Thank you for providing your login credentials.
I tried and can see that the footer and template are not working.
Can you create a staging site then deactivate all plugins in there and see if that works.
Thanks
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