Fontawesome not loading correctly

[roman777]

I’m having issues with loading the fontawesome font on my Pro site.

I’m using a plugin that inserts keywords into the page, and everything loads fine except the page is trying to load the fontawesome font with the DKI at the end.

For example, visiting https://agentmatch.com/find/new-2/?city=Austin loads great except for the fontawesome font, which tries to load the fontawesome font from https://agentmatch.com/find/fonts/font_awesome/fa-solid-900.woff2

The thing is…the fontawesome font isn’t even found in that folder. Why is the theme attempting to load the font from the /fonts folder that doesn’t exist? The real directory is /var/www/html/wp-content/themes/pro/framework/fonts/font_awesome but is not loading from that directory.

Thanks!
Roman

[friech]

Hi Roman,

Thank you for writing in, but we can not replicate this issue on our end. Please do testing for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Cheers!

[roman777]

Hi Friech,

Thanks so much for your reply. I’ve done testing for a plugin conflict and even without plugins the fontawesome font attempts to load from here:

Thanks
R

[thai]

Hi Roman,

It could be the permission issue. Please contact to your hosting provider to change permission of FontAwesome file to 755.

For more information, please take a look at this:

https://wordpress.org/support/article/changing-file-permissions/

Hope it helps

[roman777]

Hi Thai,

Thank you very much for your reply. Unfortunately changing the file permissions didn’t change anything…wondering where to go from here.

Thanks,

Roman

[ruenel]

Hello Roman,

Please make sure that you have uploaded the font files in the correct directory. At the moment, you place it here:

• https://agentmatch.com/find/fonts/font_awesome/

You may need to update your custom css with the correct font file path. After doing the updates, always remember to clear all caches (if you are using LiteSpeed Cache, WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

If nothing is helping, please provide us your WP admin access in a secure note when you reply. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

[roman777]

Hi Ruenel,

Thank you. I’m unable to get things to work, so if you’re able to take a look I’d much appreciate it.

[rad]

Hi @roman777,

It’s because of your optimization plugins, I went ahead and deactivated them all and the font issue disappears. It’s not part of the theme and probably due to 3rd party plugins. Plus, having multiple optimization plugin or feature is overkill, it causes more issues than help

Thanks!

[roman777]

Rad. You’re the man.

Thanks!!!

[friech]

Glad we could help,

Cheers!