Font on Essential Grid Breaks with Update

Support
#1

If you go to the “Client Gallery” section of this page: https://newfoley.wpengine.com/ you can see what I’m talking about.

I did an inspect and the font looks like it should be Open Sans just like it is on https://foleypools.com but it’s not.

It looks like Times New Roman to me.

Is there anybody that can help me figure out why my Essential Grid font is breaking?

#2

Just so you guys know, I’m trying to fix it right now.

When I set the font to “Open Sans” it doesn’t work. None of the fonts appear to work except Comic Sans.

If you go to the site and inspect it and I don’t have Open Sans on it, it’s because I’m playing around with the fonts trying to get this fixed.

#3

Hello @gregorylmartin,

Thanks for writing in!

The Open Sans font is not loaded in your site. In your WordPress dashboard, find the “Punch Fonts” underneath the Essential Grid menu and make sure that Open Sans is added.

Hope this helps.

#4

I just checked and that font is loaded in Punch Fonts.

Any other ideas?

#5

Hi @gregorylmartin,

In that case, would you mind providing the admin login credentials in the secure note?

I like to check and test it directly.

Thanks!

#6

@Rad, I added a secure note to my previous message.

#7

Hi @gregorylmartin,

It appears the Punch Fonts are not working on your dev site, please do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

For now, you can add this to your Page > CSS area to make sure the Open Sans font loads.

@import url('https://fonts.googleapis.com/css?family=Open+Sans:300,400,600,700,800&display=swap');

Let us know how it goes!

#8

Yeah there must be something really conflicting with Essential Grid or something.

I tried adding that line of code to the Theme and to the Page and it didn’t do anything.

This is super weird.

I’ve never had a problem with fonts like this.

#9

I tried deactivating a bunch of plugins and nothing worked.

I added that line of code to a Child Theme CSS file and it finally worked.

Super weird.

#10

One thing we know is that Punch Fonts is not loading the Open Sans. Let us know if you find additional info.

Glad things sorted out on your end now.

Cheers!

#11

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