Featured entry showing on category page

Support
#1

Hi,

My client updated WooCommerce to the latest version today and now some single products are showing on the main category page. If you look here: https://www.fibrenaturelle.com/collections/

From ‘AAP/01 Charcoal’ to ‘ASP/15 Tinsel’ should only show nestled in there category. I have checked product settings and none are set to feature. I was able to hide the images with CSS but need to remove them from this page.

An example of the code being outputted for each is:

													<li class="post-3400 product type-product status-publish has-post-thumbnail product_cat-apache product_cat-arizona product_tag-abstract product_tag-grey product_tag-natural product_tag-patterned  instock purchasable product-type-simple">
<a href="https://www.fibrenaturelle.com/product/arizona/aap01-charcoal/" class="woocommerce-LoopProduct-link woocommerce-loop-product__link"><div class="entry-product"><div class="entry-featured"><a href="https://www.fibrenaturelle.com/product/arizona/aap01-charcoal/"><img width="300" height="300" src="https://www.fibrenaturelle.com/wp-content/uploads/2015/10/aap01-charcoal-300x300.jpg" class="attachment-shop_catalog size-shop_catalog wp-post-image" alt="" /></a></div><div class="entry-wrap"><header class="entry-header"><h3><a href="https://www.fibrenaturelle.com/product/arizona/aap01-charcoal/">AAP/01 Charcoal</a></h3>
<span class="price"><span class="woocommerce-Price-amount amount"><span class="woocommerce-Price-currencySymbol">&pound;</span>0.75</span></span>

Please advise what may be the problem. Thanks!

#2

Hi there,

Thanks for writing around! I checked your setup and I see some major issues in your setup, you’re using an outdated version of Pro, WordPress installation doesn’t look updated and content is being served by the cache. Please follow these steps first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme.

Thanks.

#3

Hello and thanks for your reply.

I’ve already ruled out a plug-in conflict issue and just updated Pro to 1.2.7 but this hasn’t fixed it. But, I do now see this message:

Your theme (X Pro Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Note that my child theme does not contain any WooCommerce files. Currently installed is Version 3.3.0.

Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides x/woocommerce/cart/cross-sells.php,
x/woocommerce/loop/loop-end.php,
x/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0,
x/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.0,
x/woocommerce/notices/error.php version 1.6.4 is out of date. The core version is 3.3.0,
x/woocommerce/notices/notice.php,
x/woocommerce/notices/success.php version 1.6.4 is out of date. The core version is 3.3.0,
x/woocommerce/single-product/related.php,
x/woocommerce/single-product/tabs/tabs.php,
x/woocommerce/single-product/up-sells.php,
x/woocommerce/single-product-reviews.php

Not really sure where to go from here, any ideas?
Cheers

#4

Hi there,

You’re right, I can see it there. Do you have custom templates? Please provide your sites’ URL and admin login credentials in a secure note, and FTP credentials as well in case I need to check the files directly.

Thanks!

#5

Hi there, I just added admin and ftp details to secure note in last message. thanks

#6

Hi there,

I have tried to connect to your FTP server, but I couldn’t (check secure note). Could you please confirm on your end as well.

Thanks!

#7

I’m able to connect fine using the FTP settings I sent you, pls see screenshot attached in the secure message above.

As an alternative, I have installed MiwoFTP so you can access file system via admin. Please check admin

#8

Hey @f1br3nat,

Please downgrade WooCommerce to version 3.2.6 because that is the current stable version as of this writing. 3.3.0 still has issues and the latest compatible version is 3.2.3. Please see our version compatibility list. You can downgrade to 3.2.6 but if you still experience issues, please downgrade to 3.2.3.

Thanks.

#9

Hello, I can confirm the downgrade to WC worked. Cheers

#10

Glad that we could be of a help :slight_smile:

#11

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