Feature list items

Support
#1

Hello,
The feature list items are not editable on my site using X theme. I have tried deactivating all plugins which did not fix this issue. Please advise.
My site is http://enduranceenergyservices.com

Thank you,

#2

Hello There,

Thanks for writing in! Regretfully we cannot check your site because it is under construction mode.
Meanwhile, please make sure that:
1.) You are using the updated and latest version of X and Cornerstone.
2.) Please ensure that there are no JS errors on the page. If you have added custom JS, you may need to remove it temporarily to test whether your code created a conflict or not.
3.) Please increase your PHP memory limit. In most cases, PHP memory limit exhaustion will halt Cornerstone. Please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing is working, please provide us access to the site so that we can investigate further.

Please let us know how it goes.

#3

Hello,
Thank you for the reply. I tried what you mentioned without any luck. How can I share my login information with you?

#4

Hey there,

Please use a secure note for this purpose. See https://theme.co/apex/forum/t/how-to-get-support/288 and scroll down to the Secure Notes section.

Thanks!

#5

Thank you. I will send you a secure note.

#6

Hi There,

Upon checking, this issue seems to be related to your Permalink settings. Please head over to Settings -> Permalinks section within your WordPress backend and then select the option Postname and save the changes.

Then try to edit your pages using Cornerstone.

Let us know how it goes.
Thanks!

#7

Hi,
I added a feature list to this page and I still can’t edit it. Please advise. Thank you,
http://enduranceenergyservices.com/logistics/

#8

Hi There,

Which browser and device you are using while experiencing the issue?

I have tested and it works just fine. Please try a different browser as it might be isolated to your browser.

Cornerstone does work with all major browsers but sometimes a Chrome Addon can be not compatible for example.

Hope it helps

#9

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