Fatal error convertplus

Hello,

I made an update of the plugin “convertplus” today.

And since on my home page “http://www.dicotravail.com/” I have this message that appears:

Fatal error: Uncaught Error: Call to a member function log() on null in /home/dicotravfp/www/wp-content/plugins/convertplug/framework/cp-geolite-integration.php:85 Stack trace: #0 /home/dicotravfp/www/wp-content/plugins/convertplug/framework/cp-geolite-integration.php(64): CP_Geolite_Integration_Target->log(‘The value "185…’, ‘warning’) #1 /home/dicotravfp/www/wp-content/plugins/convertplug/framework/cp-geolocation.php(235): CP_Geolite_Integration_Target->get_country_iso(‘185.220.101.33,…’) #2 /home/dicotravfp/www/wp-content/plugins/convertplug/framework/cp-geolocation.php(181): CP_Geolocation_Target::geolocate_via_db(‘185.220.101.33,…’, ‘/home/dicotravf…’) #3 /home/dicotravfp/www/wp-content/plugins/convertplug/modules/modules-functions.php(1938): CP_Geolocation_Target::geolocate_ip(‘185.220.101.33,…’) #4 /home/dicotravfp/www/wp-content/plugins/convertplug/modules/modules-functions.php(192): cplus_is_geo_location(‘basic-all-count…’, ‘’, ‘’) #5 /home/dicotravfp/www/wp-content/plugins/convertplug/modules/module in /home/dicotravfp/www/wp-content/plugins/convertplug/framework/cp-geolite-integration.php on line 85

The update also gives me an error message onthe front end:
Fatal error: Cannot declare class MaxMind\Db\Reader, because the name is already in use in /home/learnm11/public_html/dev_site/wp-content/plugins/convertplug/framework/lib/geolite2/Reader.php on line 14

please fix ASAP.

Hey @maggichris,

I’d wanted to recommend first that you follow the best practices in updating your themes and plugins guide at https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

Now that this issue is happening in your live site, the fastest remedy is to roll back to the previous version if you have a backup. Once your site is up and running again, follow the article I referred to above. One of the important suggestion in there is to create a development or staging environment to test the updates.

If backup is not available and you don’t want to create a staging site, you need to deactivate ConvertPlug by renaming the convertplug folder in wp-content/plugins/. Please see the similar guide that has detailed steps at https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

Regretfully, we would need to post this in our issue tracker so our development team would be made aware that there’s a problem with ConvertPlug Geolite integration. You will need to wait while this will be investigated. Please note that if bugs are discovered, there is no guarantee that we can provide an immediate fix.

Update: Got this issue in my test site as well so it’s best that this be reported to ConvertPlus developers.

Please stay tuned and your patience and understanding would be very much appreciated.

I’m having the same issue with all of our sites. We’ve had to deactivate the plugin entirely. We will wait for an update.

Thanks!

similar issue, my site just fails to show anything - just a white screen when you go to the home page. Has anyone contacted the developer?

…Bob

Hi Bob,

Sorry that you’re having that issue, this has been on our issue tracker and our Dev Team is already aware of it. For now please restore your ConvertPlug to the previous version (3.3.2).

Thank you for understanding,

Howdy Staff
I contacted the author and they sent me a new version of ConvertPlus. I uninstalled the old and installed the new, most of the plugin works now just having issues with the Modal as the editor page will not load, Plus the other 2 forms on popups I had to fiddle with to get to work again.

…Bob

Hello @bob_wild,

Thanks for updating the thread.

Unfortunately, we can’t provide support for plugin version that’s not currently supported. Our developers are aware of the issue. I can’t share ETA as I am in not in a position but we will communicate the updates and other details via changelog page.

https://theme.co/changelog/

Thanks for understanding.

Seems that there is a new version of the plugin: https://www.convertplug.com/plus/changelog/

Version 3.3.4
5 Sep 2018
Version 3.3.4
– Fixes: GEO Location breaks the site.
– Fixes: Contact not submitted with info bar and Slide in for Zapier.

Is there a way to manually update the plugin or we need to wait for the devs to make it available to us?

Thanks

Hi,

Regretfully you’ll have to wait for the devs to make this available.

Rest assured this plugin will be updated soon.

Thanks

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