Facebook comments not showing up consistently

Support
#1

Hello!

The Facebook Comment plugin for Pro is not consistently loading on this site.

On this page: https://fredsappliance.com/service/eliminate-musky-odors-clothes-dryer/
No Facebook Comments.

On these pages and many others, the comment section is loading:


Can’t be the ad plugin - otherwise, why are the other pages loading FB comments just fine?

Any help would be greatly appreciated!

#2

Hello @ahallmark,

Thanks for asking. :slight_smile:

Certainly Facebook comments plugin is not showing up on all the pages. In my test I came across 3 posts wherein Facebook comments is not showing up. Please make sure following:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Added secure note with creds. I did everything listed already, I do this before reaching out to support. Issue is still present regardless of disabling other plugins. Everything is up-to-date.

Appreciate the help.

#4

Hi,

I checked and can see that comments is not enabled for that post.

Please make sure that comments are enabled.

See screenshot

Thanks

#5

SMH - The most obvious thing! Thanks for the help!

#6

I do have one more question related to Facebook Comments. When I go to change who I am, it gets buried underneath the footer. See image. How do I get it to stay as the top layer to prevent this issue?

#7

Hi,

To fix it, you can add the code below in Theme Options > CSS

.single-post .tco-comments-area {
    position: relative;
    z-index: 9999999;
}

Hope that helps

#8

Worked! Thanks for the additional guidance.

#9

Glad we were able to help :slight_smile:

#10

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