Expanded Demo Fails to Install

Support
#1

I’m trying to install the Gym Expanded Demo Content, but keep getting the error message “We’re sorry, the demo failed to finish importing.” during the ‘initializing’ stage.

I have searched through the forums and looked at support responses, everything seems to be in order. XTheme and Cornerstone are both up to date. I’ve checked with my hosting company and they say the cURL function is enabled and allow_url_fopen is enabled. PHP version is 7. My internet connection is stable, and I’ve also tried installing it from work.

The confusing thing is, it doesn’t happen for all demos. I want to install the Gym demo, but I can’t get past the ‘initialzing’ stage. The Nonprofit and Church demo’s install without any problem. The Auto demo also fails, but it installed fine on another of my sites on the same hosting package.

Are there any other things you could suggest please as to why it won’t install?

Thank you.

UPDATE: I’ve been speaking with my security plugin tech support for the past few hours. They can’t see anything at all. They’ve asked if you could possibly look at the log files to see if you can shed some light on the issue?

#2

Hello There,

thanks for writing in! The demo contents does have different file sizes. You may have run out the PHP memory limit during the import process. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#3

Hi,

That doesn’t work I’m afraid - that was one of the first things I set and it doesn’t make a difference. I’ve installed it on a separate website for test purposes, and it installs straight away with no problems at all, and that’s using PHP 5.4

#4

Is your test site hosted on the same server as your site with issue? Please give us access to your WordPress admin in a Secure Note so we could see what error message it generates. Before that, please check with your host if they can disable cURL timeout limit while you’re testing demos.

Thanks.