Hi Christian ---
Thank you for the prompt reply.
Sorry if I seemed whiny in my first message. I was just really frustrated because I'm not even a total beginner at using WP themes, but I was almost brought to tears. LOL.
I honestly gave it a sincere effort (thus the whole of Sunday just for it), but using this type of theme for the long-term is not feasible for me if I consider my time and effort. (I don't want to fall into the sunk cost trap.)
Also, specifically, most of the demo stacks use the classic elements, but the prominent ones in the customizer are the new elements? It's not intuitive
I would like to proceed with the refund please. I actually already submitted one via Envato, which has a more detailed feedback. Do I need to submit another here?