Essential Grid not functioning properly after update

[jmbalegn]

Hello,

I have recently updated X theme and Cornerstone for a client and Essential Grid here: http://marinelair.cantercompanies.com/features/ and here http://marinelair.cantercompanies.com/materials/ have stopped functioning. The hover animations look really glitchy. Have there been any bugs reported with essential grid for the theme’s latest updates?

Thanks!

[john]

Hey,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[christian]

Hi @jmbalegn,

You enabled Essential Grid’s caching.

I deleted the cache and it works now.

Please remember to delete caches and deactivate caching before updating your site. See the best practices in updating your site here.

Thanks.

[jmbalegn]

Hi Christian,

Thanks for your response and for getting the grid to function a little better. The skin on the grid, however, was actually set to have the text slide in rather than just remain always showing on top of each image. The animation is now set to “none” but when I try to change it to “slide” it no longer works (which is the problem I was having before).

I had this same problem with another Grid I built for a different client: http://jenniferlerner.com/people/ I followed the proper protocol for updating her site per the link you provided above and her Grid is still buggy. It seems like it is the “slide” animation that isn’t working properly on both.

I have used X Theme for a few years to build a number of sites, I think I have something like 13 licenses with you guys, and have always loved it until recently. All of these updates are creating issues for me and taking up so much time for me to try to resolve. Is it something that I am doing wrong or are the plugins just not functioning properly together with the theme as they used to?

I appreciate your help with this if there is anything you can do.

Thanks!
Jenna

[lely]

Hi Jenna,

When I check that page, I didn’t see any slide animation: https://screencast-o-matic.com/watch/cbX0cG2trj
I found errors on the console. That might be the cause of the issue.
Let’s do basic troubleshooting first. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. If the issue persist, please share credentials on a secure note so we can investigate further. Thank you.