Essential Grid loses images

Support
#1

Hi,
I have a productive website that suddenly loses the images of an embedded Essential Grid.
Also in the Grid Editor, the images are not displayed.
I post the link in a secure note.
Thank you!
Hannes

#2

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

I have followed your steps, but with no result.
The images on frontend and backend still are missing.

#4

Hi @salilou,

Please check now, you toggle off the option Featured Image under Media Source > Item Media Source Order section. I turned it on :wink:

Cheers!

#5

Strange, because I had not changed it… But thank you very much!

#6

On behalf of my colleague, you’re welcome. Cheers! :slight_smile:

#7

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