Essential Grid IE11

Good Afternoon, I am using essential grid which is working fine apart from IE11, the filter is showing but no posts, any help would be appreciated

Hi @jamesuk12345,

I can see you have so many sites. To speed up the testing and checking, would you mind sharing the exact site URL and page where you are having this issue? Thanks.

Hi James,

I can see the issue, though the error I am only seeing is this:

util.js:224 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

If you are not using google map please try to disable it from Ubermenu.

In IE11, position of grid that is generated on the fly is missing. This means a JS did not work properly. Let’s try to fixed that error first and then check again after.

Hi James,

I am now seeing a different error.

Unmatched end tag. Please check your content. Make sure that all html tags have proper closing tags and also no excess tag. Click those link on IE and it will point to the location where unmatched tag is found.

Hi @jamesuk12345,

Is that a custom skin? Please let us know which skin you’re using so we can try to replicate it on our end. In the meantime try changing to different skin and see if that resolves the issue on IE.

If you don’t mind please provide us login credentials so we can take a closer look.

Let us know how it goes,
Cheers!

Hi @jamesuk12345,

Please double check password. It is incorrect.

Hi @jamesuk12345,

We don’t keep record of the credentials. Please don’t remove it from the secure note. You might have remove it accidentally?

Hi, Sorry about that please see credentials

Hi @jamesuk12345,

Can you provide us the exact url of the page where we can see the issue. I browse through your site pages but I am not sure which essential grid you are referring to. I checked your homepage in IE11 and it seems to look fine.

Thanks

Hi its the following page

https://burflex.co.uk/news/

The grid is called news and is the first in the list on essential grid list

Hi James,

I made some testing but I cannot find the reason yet. There is something from your settings that refrains the grid from displaying on IE.

1.) Using the same settings, I tried to create it on my test site. It is showing fine on IE11
2.) I tried to duplicate News grid. See News Test. I tried to add it on this page https://burflex.co.uk/news-test/. I then change skin to make sure this is not cause by any modification on current skin. Same thing happened.
3.) I tried to turn of Filter. Same issue.

Since you are not updated, please try to update X and Cornerstone. See this guide. Please remember to clear cache after.

Then, you could also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Let’s see if this is a result of any plugin.There’s no error at the moment on console so this step might help.

You might remove the new test page and grid after you have check.

Hi Lely, not sure where we can go with this as X and Cornerstone are both updated and I have tried disabling all plugins but nothing works, it seems odd that just this grid doesnt work on IE

Hey James,

Setting the Media Source under the Source tab is important for the grid to display in IE.

It now displays in IE.

I just recommend inserting a white overlay so that your text becomes readable though.

You can do that in the Skin Editor. For more details about the Skin Editor, please see https://www.themepunch.com/essgrid-doc/item-skin-editor/

Hope that helps.

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