Essential Grid 'Global Search' pulling blank categories

Support
#1

Hello,
I’m using the Essential Grid ‘Global Search’ in my pro header as the primary search. It is working fine for most search terms except, when I search by by my top-level category names or use a search term which contains products within those top-level categories, it is pulling lightboxes that are blank (ones that I have not created, have no photo, and don’t link to anything). Is there a way I can edit the search function to pull products that contain those categories and not blank lightboxes with those category names?
Thank you for your help!

#2

Hi There,

Thank you for writing in, but the credentials you provided did not work, please check. In the meantime please do the following:

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Remove custom Javascript and custom templates (if any).

  • Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  • Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

/* That’s all, stop editing! Happy blogging. */

Increasing PHP Memory Limit

If the issue persists, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Let us know how it goes,
Cheers!

#3

It went down the list and tried out the suggestions but it is still happening.
I updated the login information in a secure note.

#4

Hey @ancorakim,

Regretfully, there is no option to tweak the search function of the Essential Grid. I’d suggest that you use an advanced search plugin like SearchWP.

Thanks.

#5

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