We have a multilingual website with WPML and Pro.
I’ve searched through the forum and
Plugin versions:
Language URL format:
Different languages in directories
I’ve read the more recent forum topics about this.
As far as I understand, this is a known bug.
Can you please tell me how this can be solved?
Or who I should talk to.
Regards.
Hi There,
I’ve setup the URL Format like you said but couldn’t replicate this issue on my local installation.
Please follow up the troubleshooting steps below:
Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom Javascript from the options or Child Theme and test the case.
Switch to the parent theme to check if the issue persists.
Turn off all the cache plugins.
Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.
Thank you.
Hi thai,
The languages in directories was suggested by a colleague in some other thread.
When will Pro be compatible with all updated plugins? For example WPML? It’s behind 3 releases)
Regards
Hi Matth,
Incompatibility issues may arises when new versions are releases, however our developers are working on to make it compatible with X and Pro.
You can check our changelog (https://theme.co/changelog/) whenever we there’s an update on X/Pro themes, to see details with regard to bug fixes, new features and options.
Thanks!
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