Error when clicking on the "Elements" button

Support
#1

Hi there,

i want to layout my site with cornerstone, but when i click on the button “elements” it gives me a 404 error: object not found. Where is the mistake? I am new on wordpress and installed the theme via wordpress (easy way).

Thanks for your help

#2

HI Nina,

Thanks for writing in!

look like you are facing permalink issue in your site.
Please check the following points first.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
    Set it as Secure Note
  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
1 Like
#3

I’m having the same issue on multiple sites.

#4

It helped me save Permalink as below (sorry for polish in printscreen)

Thanks a lot :slight_smile:

1 Like
#5

You’re welcome!
We’re glad we were able to help you out.

#6

I confirm as well. This resolved the issue.

#7

Great News.
If you need anything else we can help you with, don’t hesitate to open another thread.

#8

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