Error Log Database

Support
#1

HI,
Everything is fine with my x theme except that am getting this error log. Please can you let me know how to fix this. Its something to do with cornerstone i guess in the databasetable

“WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘AND t.term_id NOT IN (25,26) GROUP BY t.term_id ORDER BY tm.meta_value+0 ASC, t’ at line 1 for query SELECT t., tt., tm.meta_value FROM wp_terms AS t INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id LEFT JOIN wp_termmeta AS tm ON (t.term_id = tm.term_id AND tm.meta_key = ‘order’) WHERE AND t.term_id NOT IN (25,26) GROUP BY t.term_id ORDER BY tm.meta_value+0 ASC, t.name ASC made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), apply_filters(‘template_include’), WP_Hook->apply_filters, call_user_func_array, Cornerstone_Front_End->setup_after_template_include, do_action(‘cs_late_template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, Cornerstone_Front_End->postLoaded, Cornerstone_Regions->get_content_elements, Cornerstone_Plugin_Base->loadComponent, Cornerstone_Element_Manager->setup, Cornerstone_Element_Manager->upgrade_classic_elements, Cornerstone_Element_Orchestrator->getModels, Cornerstone_Element_Base->model_data, Cornerstone_Element_Base->load_controls, DHVC_Woo_Product_Page_Product_Category->controls, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms”

Thanks please waiting for help

#2

Hey @Singh,

Thanks for writing in. To troubleshoot this issue, we need to have access to your database. Please give us the following in a Secure Note.

  1. WP admin access.
  2. cPanel access

Thanks.

#3

Hi … will it be possible if you could give me some ideas of what to edit using the error…
i am not able to share the login details now… sorry hope you understand…

thanks

#4

I’m sorry but it is my first time to see such error with Cornerstone so I need to login and investigate.

If having access isn’t possible, please try the following:

  1. Switch to the parent theme then test if the issue persists.
  2. Deactivate all third party plugins.
  3. Reset your site using a plugin like WP Reset or rebuild your site from scratch

Thank you for understanding.

#5

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