Error loading theme options

[kvnftz]

I recently updated to the 2.5.5 and now the theme options will not load correctly.

I am unable to edit any pages either.

I thought this may be an issue with the php version so I asked my host to upgraded to 7 but this issue has not been resolved.

I then attempted to upgraded to the latest wordpress version but I am unable to do that now.

Any suggestions for solutions please!

Thank you

[lely]

Hi @kvnftz,

Let’s try another gereral troubleshooting. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t work, please share your site URL and credentials inside a secure note so can see the issue directly. Thanks.

[kvnftz]

I have deactivated the plugins to no avail. The issue still occurs. If you would be able to take a closer look please that would be fantastic

Thanks

[nabeel]

Hey @kvnftz,

I tried to login with the given credentials but it isn’t working on my end. Can you please double check the username / password if they are correct? In the mean time please do the following:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Remove custom JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

4. In WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

5. Add the following code in your wp-config.php (see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Let us know how this goes!