Error issue

Support
#1

Hey Guys
what’s up.
I have a scary issue to report.

I am writing a post and since I had connectiivity issue I had to reload the page. In one of the sections that I had already saved before the content of the article disappeared and I found this message instead. (see attached)
(luckly I had a copy of the text which I will reload but that’s scary.

Can you tell me what it is and what did I do wrong? ( I haven’t updated my site to worpress 5 yet)

thanks
cheers
Isabella

#2

Hello Isabella,

Thanks for asking. :slight_smile:

Usually you will get This element could not render message when there is a syntax error. If you have added any custom HTML on the page then please check the code in a HTML checker tool like https://htmlhint.io/1. That will quickly tell you if there’s a problem with your code.

In case problem is still there then kindly get back to us and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

OH mmm ok
for now I have deleted the section and upload a new one, but if the case would reappear I will follow your instructions
thanks
cheers
Isabella

#4

You’re welcome, Isabella.

#5

HEY THERE

It happened again. But following your instruction I am not sure how can I insert the HTML code if it desappeared, which is my issue.

Luckily the front end is working.
But I would love un understand if I made any mistake so that I won’t repeat it
I would really appreciate if you could help me
thanks a lot
cheers
Isabella

#6

Hello Isabella,

Thanks for updating the thread.

I checked the website and page in question. Further inspecting and validating using online validators I don’t see any major issues related with syntax. Please try out following solution and let us know how it goes.

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  2. After testing for plugin conflict, please clear W3 Total cache and see how it goes.

Thanks.

#7

Hello there.
I have tried, I only kept cornerstone active otherwise I couldn’t see the back end and it was still giving me the same message.

any suggestion?
thanks a lot
cheers
Isabella

#8

Hi Isabella,

I am another staff checking in! I have logged in to your site. I cleared the cache first and then edited the page in Cornerstone. I could not replicate any issues at all. The page was loading in Cornerstone successfully.

Please clear your plugin cache and then your browser cache and test your site again.

#9

Hello there
unfortunately it’s still there, in sections 26 and 28.
thanks for your help
cheers

#10

Hi Isabella,

Looks like the data is malformed and corrupted, I exported your page content as a template and imported it to my installations with the same result.

I’ll continue checking but I can’t promise any solution since the data are serialized. The fastest workaround would be re-creating that section and delete the faulty one.

Thanks!

#11

Thanks Rad
can I copy and paste the text?
what made the data malformed and corrupted?
thanks for your help
cheers
Isabella

#12

Hey Isabella,

We could not figure out what may have caused the malformed or corrupted the section. I have check your html code and it fine. It could be the builder or timed out or anything.

The best workaround is to recreate the section or row instead.

Thanks.

#13

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