Error Code

Support
#1

Hello Support,

I just purchased the X theme and each time I install it and activate it, I get the following error:

Warning: file_exists(): open_basedir restriction in effect. File(/definition.php) is not within the allowed path(s): (D:/InetPub/vhosts//icidaafrica.org;C:\Windows\Temp) in D:\InetPub\vhosts\nnnnn\httpdocs\wp-content\plugins\cornerstone\includes\classes\classic\elements\class-element-orchestrator.php on line 218

Please help me check what could be wrong so that I can resolve it on time

Regards

#2

Hi @buffstical,

Thanks for writing in.

Please try to reinstall your cornerstone and X theme.

Contact also your hosting and ask if you have the version equal or greater 5.6.

Let us know how it goes.

Thanks.

#3

Hi Nico,

My PHP Version is set to 7.0.24 and I have reinstall the theme severally but same issue, as regard the cornerstone, I can;t find any plugin called cornerstone in the extension folder.

Please your advise is still needed.

Thanks

#4

Hi There,

Please login to your server via FTP, navigate to this directory \wp-content\plugins\cornerstone\includes\classes\classic\elements\class-element-orchestrator.php save a backup of that file and then open/edit it. On line 218 you’ll see this line:

if ( file_exists( $filename ) ) {

Add an @ symbol in front of the file_exists function, then save.

if ( @file_exists( $filename ) ) {

If that does not work, please contact your hosting provider to fix and allow open_basedir.

Thanks,

#5

Hi Friech,

Thank you for the assistance, I have tried your suggestion and this has reduced the error drastically.

I only see the error message on some menu at the admin page like one the sub menu under X and another sub menu under Appearances

I contacted my host and they said open_basedir is enabled, what could now be happening?

I await your response

Thank you

#6

Hello There,

What you are seeing is just a Warning. It displays because debug mode is enabled. Could you please disable the debug mode instead? You can do this by opening wp-config.php and adding this:

define('WP_DEBUG', false);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should no longer be seeing the warning message.

Please let us know how it goes.

#7

Hello @RueNel

That line is already in the wp-config.php file and the issue remains

Kindly assist

Thanks

#8

Hi there,

This issue seems to be caused by your local server.

Kindly go over this thread for some suggestions:

Hope this helps.

#9

Hello

I have been able to remove the error message by adding my codes to turn off the error message

Everything is fine now, to another matter, what License key will I enter for Envira Gallery?

Thanks

#10

Hi There,

Sorry, you’re having that issue, that is actually a known bug. If you installed the bundled Envira Gallery (or any plugin) from X > Overview > Extensions it should not ask validation.

You can ignore that notice for now, or if you want to hide it please follow the solution provided here.

Thanks,

#11

Thank you for all the assistance

#12

You’re welcome.

#13

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