Envira Gallery with Essential Grid via Ajax

Hi there,

On the following page https://bwdcdev.co.uk/about-us/ I have created an Essential Grid with three items - Workshop, Showroom and Premises. On clicking the item, you should then see an Envira gallery underneath, which is contained in the Essential Grid post.

However, and this has been driving me crazy all day, it only works some of the time! Sometimes the images will open underneath no problem, and sometimes I will just get a huge white space on the screen. I can see that loading an image is attempted, and it outputs a link like data:image/gif;base64,R0lGODlhAQABAIAAAP///////yH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==

Help! I don’t have much hair left to tear out!

Shaun

Hello Shaun,

Thanks for asking. :slight_smile:

  1. I see that you are using an unsupported version of Essential Grid. I checked our version compatibility guide and can see that as of today supported version of Essential Grid is 2.2.4.1. However, on your website I see that you are running Essential Grid version 2.2.4.2. I suggest you to please downgrade Essential Grid.
  2. Same goes with Envira Gallery. As of today, supported version of Envira Gallery is 1.8.2.1. Please make sure you are running supported version of Envira Gallery.
  3. If above two does not help, test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  5. Try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is the link of version compatibility guide that you can take a look.

Let us know how it goes.

Thanks.

Hi, thanks for your reply.

Before I reinstall Essential Grid, can you confirm that I won’t lose all the my current grids and settings by deleting and reinstalling the plugin?

Thanks again!

Hi @ShaunCoward,

I could happen, so please export your grid first then re-install it through FTP (deleting and upload). This way, the files changed but not the data in the database.

Thanks!

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