Envira Gallery HTTP ERROR 500 with PRO theme

Support
#1

When I go to save my Enivra gallery I load HTTP ERROR 500. I looked and tried everything in the support documentation and it doesn’t work. I changed themes to twenty sixteen and everything worked fine. It seems to be conflicting with the PRO theme.

#2

Hi there,

Would you please kindly enable the debug mode in the WordPress to be able to see the actual error? Here is how to do so:

https://codex.wordpress.org/Debugging_in_WordPress

Also kindly get back to us with the information below using the Secure Note functionality of the post to follow up the case:

  • URL/User/Pass of your WordPress Dashboard
  • FTP Credentials to access the files of your installation

Thank you.

#3

I enabled debugging and also added the login information in a secure note.

#4

Hello There,

I cannot login via FTP but I am able to see the error on your site:

Fatal error: Uncaught Error: Class 'Envira_Gallery_Shortcode' not found in /home/vstage/public_html/wp-content/plugins/envira-gallery/envira-gallery.php:687 Stack trace: #0 /home/vstage/public_html/wp-content/plugins/envira-gallery/envira-gallery.php(625): Envira_Gallery->_get_galleries(true, '') #1 /home/vstage/public_html/wp-content/themes/pro/cornerstone/includes/elements/classic/_alternate/envira-gallery.php(23): Envira_Gallery->get_galleries() #2 /home/vstage/public_html/wp-content/themes/pro/cornerstone/includes/classes/classic/elements/class-element-base.php(58): CS_Envira_Gallery->controls() #3 /home/vstage/public_html/wp-content/themes/pro/cornerstone/includes/classes/classic/elements/class-element-base.php(72): Cornerstone_Element_Base->load_controls() #4 /home/vstage/public_html/wp-content/themes/pro/cornerstone/includes/classes/classic/elements/class-element-orchestrator.php(283): Cornerstone_Element_Base->model_data() #5 /home/vstage/public_html/wp-content/themes/pro/cornerstone/includes/classes/elements/clas in /home/vstage/public_html/wp-content/plugins/envira-gallery/envira-gallery.php on line 687

Unfortunately, there is a known bug with envira and it’s integration to Cornerstone. This was already forwarded to our developer. We will let you know once we have an update.

#5

How long would you guess it would take to get an update out for this?

1 Like
#6

Hi there,

The fix will be available in a week or 2. But our development team is already taking the initiative and it might be even sooner.

Thank you.

#7

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