Envira Gallery doesn’t show on mobile phones and ipad

Support
#1

Hello,
On my webpage Envira Gallery doesn’t show on mobile phones and ipad. I can see the galleries in my computer but not in mobiles and tablets.


https://www.arthica.com/gala-de-fin-de-curso-2018/
Could you help me, please?
Thank you

#2

Hi There,

Please try turning off the Photon setting of Jetpack plugin:

Let us know how it goes!

#3

HI,
Thank you, I´ve just done it, and now I can see de gallery only in the home (https://www.arthica.com/) and in my mobile phone but not in may ipad. The problem continues in https://www.arthica.com/gala-de-fin-de-curso-2018/ in both.

I´ve also tried to deactivate jetpack and the problem continues.

#4

Hi There,

Which version of Envira gallery plugin you’re using? Our compatible version is 1.8.4.3:

I could see that you’ve turned on the Lazy Load option. Please temporarily turn it off.

If it still doesn’t work, please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Switch to the parent theme to check if the issue persists.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#5

Thank you very mcuh, problem solved

#6

You’re welcome. Glad it helped.

#7

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