Empty Cornerstone Page // Content is missing

[MarcNathmann]

Dear Support Team,

After an update of X Theme I to version 6.5.5. I am able so see content in the Word Press edit mode but accessing via cornerstone shows an empty page.

Thanks for a helping hand concerning this issue.

Best regards

Marc

[ruenel]

Hello Marc,

Thanks for writing in! Have you switched between editors? Would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password (only if necessary)

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

[MarcNathmann]

Hello RueNel.

Thanks for your reply.

Here is the link to the site:
http://www.group-galore.com

Thanks

Marc

[rad]

Hi Marc,

The data is corrupted, and it can’t be cause by theme update. The update only update the files and not the data in the database. The only solution on this is re-creating the content in the builder, or restore the database to when it’s still working.

Thanks!