Editor not loading in pro after upgrade from x

[DrByte234]

The eternal spinning circle.
Followed all instructions
uninstalled cornerstone
Still not loading.
Should I blow away wordpress and start fresh?
Would rather not, if you have a fix.
Thanks
Steve

[rad]

Hi Steve,

Thanks for reaching out.

It could be due to cache and optimization which still serving the old resources from X. Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

Then, please provide your site’s URL and admin login credentials in the secure note. I can’t do an initial investigation as the site assigned to your license is invalid.

Thanks.

[DrByte234]

Thanks for your response
Do I need to re-install Cornerstone? I uninstalled it while troubleshooting. Is it required for Pro?

[rad]

Hi @DrByte234,

You can deactivate and delete it, it’s now part of Pro. Is it the reason for the conflict? Deleting it should fix it

Thanks!