Editor is not working correctly in PRO after updates

Support
#1

Hello APEX team,

I can’t update my website after updating PRO and plugins. I have already cleared the caches.
Strangely the page still looks good online, but ‘behind the scenes’ it’s terrible. Can’t edit anything.
Can you help me out? The website is: www.sensgym.nl

This is a screenshot of how my page looks in the PRO editor:

#2

Hi There,

Thanks for writing in! I guess this would be a PHP memory related issue. Could you please try following the solutions below and see if that helps.

  1. Try re-generating your permalink settings and see if the issue is related to your .htaccess file. Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.
  2. Then the next possible issue would be that you’re running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation. Add the following lines into that file.
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */
3. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
4. Check your PHP Max Execution Time and set it for 300 for optimal usage.
5. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

#3

Thanks for your quick respons! I’m gonna try the above suggestions and let you know…

#4

Let us know how it goes.

#5

I send you a secure note, since none of your suggested solutions seem to work. Can you help me out?

#6

Hello There,

You seem to send a secure message to a staff and not a secure not in a reply. For more information how to get support and add a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Waiting for the secure note in your next reply.

#7

I send it again, waiting for your reply, thanks!

#8

Hi There,

Thanks for the details!

Your pages are loading absolutely fine in the editor as it should be. I didn’t find any issue except the hope page first section, because there is no element added to the section.
Please check this screencast video.

You may facing a network or browser caching issue. Please let us know.

Thanks

#9

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