Editing Pages in Cornerstone

Hi. I am unable to edit my pages in Cornerstone. I have the latest versions of Cornerstone, X & WP. I used to be able to click on the page text and the editor would pop up. That’s not happening now. Thanks.

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

Hi Joao,

This is my first time creating a secure note; hope you can see it.

Thank you,

Mary Lou

Hey Mary,

The given credentials are incorrect.

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Add this code to your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

I’ve updated the credentials with the correct info - there was a typo. Would you please check my site?

Thanks.

Hi Mary Lou,

I tried editing your homepage and it seems to work on my end.

See Video - https://www.screencast.com/t/it1Q2dhj

May I know what page are trying to edit and what browser are you using.

Thanks

I was trying to edit the home page as well as other pages. I’ve tried both Firefox & Safari and no luck. When I click on edit with Cornerstone, the page comes up, but I am unable to edit anything.

Thanks.

Hi There,

I tried on firefox and it seems working same with Chrome:

Would you mind checking for any addons that might stop this from working or try to right click > inspect element: choose console tab. See if there’s any error.

Hi Lely,

IDK what happened, but it’s working now.

Thanks,

Mary Lou

Glad to hear it,

Cheers!

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