Editing - Cornerstone

Support
#1

The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.

I have a clean installation of X and this keeps showing.

I’ve no plugins installed and don’t use SSL

I’ve read https://theme.co/apex/forum/t/cornerstone-fails-to-open-editor-on-any-post-page/29118/2 and didn’t understand what to do. Please help me.

#2

#3

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.

  2. Go to X > Settings and click on the Clear Style Cache button.

  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode:
    https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1

  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#4

Still doesn’t work.

I realized that i do not have a .htacess on my site. :anguished:

#5

Hi there,

I tried to access your site but I am getting this message when I go to the login page:

For the meantime, please double check that you have both X and Cornerstone update to the latest version if you have recently updated on of the two. Also please make sure to clear you site and browser cache.

Hope this helps.

#6

I’m sorry. I just asked my server toe authorize foreign connections.

#7

Oh, and it is everything updated.

#8

Guys. I think it is browser related.
On Chrome it worked. Firefox still doesn’t work.

#9

Hello There,

You maybe having a caching issue. Please clear your browser cache or use private browsing mode in testing your site. And please make sure that you have properly set up the permalinks of your site in Settings > Permalinks.

By the way, you may also use the skeleton mode when editing for faster response and easy access of the elements on the preview area.

Please let us know how it goes.

#10

It still bugs on Firefox. I’m using it on chrome anyway

#11

Hi,

I checked was able to replicate the issue in firefox though I also tried my test sites and cornerstone works without issues in firefox. So it could be something specific to installation that is causing the issue.

Can you try increasing your memory limit and max execution time.

Add the code below in wp-config.php file

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '1024M' );

You may add it before this line of code

/* That's all, stop editing! Happy blogging. */

Hope that helps

#12

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