Edit with Pro not displaying page content

Support
#1

Hi All,

I am unable to see the content I am editing when using PRO theme?

please find screenshot as reference,

#2

I am getting this same error. Any insight, Themeco?

1 Like
#3

Hello @DawsonDesigns,

Thanks for asking.

Please do the following general solutions.

  1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

  2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  6. Remove custom CSS, Javascript and templates.

  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

@jetskihernia, after trying out general solutions if you still face issue with Pro Theme, kindly create a new ticket and share login details in it for us to take a closer look.

Thanks.

#4

Hey there!

It ended up being a conflict with Convert Plus. You may want to check up with them to make sure their plugin (which is featured in the pro suite) doesn’t conflict with Cornerstone,

1 Like
#5

Cheers for this @jetskihernia it was this plugin which was causing an issue,

thanks,

#6

Hi There,

We are glad that you got it resolved yourself.

Thanks

#7

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