Edit view has footer covering content and cannot edit

Support
#1

Hello,

I am trying to edit my main page, when I view the page in pro, I can see the full view. When I click Edit, the view crops to just the upper half and the footer is covering the content. As you can see in image 1 there is a full view of the page, as soon as I click edit the view (image 2) seems to get smushed together and I cannot select the content to edit.

#2

Would only allow me to put one image, here is the second image

#3

Hi @Fair,

Thank you for reaching out to us. I checked your site and I see there a syntax error in your Global JS section which could be breaking the site’s functionality. Please navigate to Theme Options > JS and remove the custom script and see if this resolves the issue. If it doesn’t help then please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php (please see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Let us know how this goes!

#4

It was a plugin causing the issue (Geo Target) Thank you.

#5

Glad we could help.

Cheers!

#6

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