E&P Form Builder Won't Save

[SirJJAnderson]

Hi there,

I just updated to version 9.624 of the E&P Form Builder but now I cannot save edits to pre-existing forms. When I click save (regardless of the edit) it goes to an infinite loading screen.

Thanks,
J.J.

[Prasant]

Hello @SirJJAnderson,

Thanks for asking and I am sorry that E&P builder is not working properly upon updating.

Let me share few solutions with you, please try them out and see how it goes.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 300 for optimal usage.

1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
2. Try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[SirJJAnderson]

We’re using PHP version 7.1 and already had the Max Memory Limit set to 512M. I did adjust the Max Execution Time though, previously it was set to 30 instead of 300. None of that worked so I tried disabling all third-party plugins, again to no avail. Might need further troubleshooting assistance!

[ruenel]

Hello JJ,

I have logged in and edited one of your E&P form. I was able to add and save the changes with no issues at all.
Please see the image below and find or remove the text which I have added.

You might need to clear your browser cache first before testing your site again.

[SirJJAnderson]

I was able to successfully update that field even without clearing cache. However, the primary “Save” button at the bottom of the tabs isn’t working for me. Specifically, I’m trying to update the automatic email response, but I just get an infinite saving screen.

[christian]

Hey @SirJJAnderson,

Thanks for providing additional details. I experienced the issue you described. Here’s the error:

Please ask you web host to check the error logs so they could trace what is causing admin-ajax.php to fail.

Thanks.

[SirJJAnderson]

GoDaddy is saying that the error message says that there is a problem with the path /wp-admin/admin-ajax.php line 1 and that it has nothing to do with the environment.

Is this something you can look into? I’m honestly at a loss, I’m not a developer.

[mldarshana]

Hi There,

We only provide support for Theme and plugin related issues. If it is a path issue, you might have an improperly setup WordPress.

Try using health check plugin (https://wordpress.org/plugins/health-check/) you can follow this guide here (https://www.youtube.com/watch?v=nO1nP1gBstM). It has options to conduct various testing and you should be able to isolate the issue.

Thanks!

[SirJJAnderson]

Hi There,

Are you sure it isn’t an issue with the plugin? GoDaddy is insisting that it is an issue with a “third-party plugin” and refuses to help because they can’t find a server error. They mentioned one possibility being a missing php function.

Can you troubleshoot further or explain why/how it isn’t a plugin issue so that I can go back to them?

Thanks,
J.J.

[mldarshana]

Hi There @SirJJAnderson

To see if this issue is related to hosting, you can also clone your website in a different hosting environment and test. You can use service like this (https://pantheon.io/) which offers a free plan and follow our migration guide here (https://theme.co/apex/forum/t/cornerstone-content-builder-migration/126) to clone your site.

If you still need our assistance, could you please update your secure note with FTP credentials as well, so that we should be able to find some clues on your server.

Thanks!

[SirJJAnderson]

All of a sudden it is working … did ya’ll do anything?

[ruenel]

Hello There,

We did not do anything either. It could be related to cache or the server.
We’re just glad that it is working now.

Regards.

[hugolausy]

I got the same problem…
Do you know how to fix it?

[rad]

Hi @hugolausy ,

We’re not sure what happened, but we like to check and investigate your issue too. Please start a new thread and provide your site’s URL and login credentials in a secure note of that thread (for security purposes).

Thanks!