My form builder will not allow me to save edits to items. The button is not there. It does not matter if I am making a new form or trying to edit an old one. I have tried loading in several different browsers and even deactivated the plugin and re-activated it to no avail.
Please help
Hey there,
Please check for the following first:
Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, Javascript and templates.
Thanks.
I have attempted to troubleshoot per your reply but the version that x theme is loading is not the lastest supported version. I cannot find the original file in the download materials in the extensions folder. Please forward me a link to the file so I can replace with the latest supported version. My X theme is preloading version 9.585 when it should be loading version 9.567. I have no way to get version 9.567 at this point to complete the trouble shooting.
I’m sorry our list was not updated properly. 9.585 is the latest compatible version.
Please give us access to your WP admin and FTP in a Secure Note so we could troubleshoot what’s happening in your site.
Thanks.