Hi,
I was trying to use E&P forms but whenever i click “Add a new form” button, nothing happens.
Wonder if there was a fix to the issue?
TIA
Hi,
I was trying to use E&P forms but whenever i click “Add a new form” button, nothing happens.
Wonder if there was a fix to the issue?
TIA
Hey Benjamin,
Regretfully, I could not give a specific recommendation based on the information your provided. Please review our How to Get Support article to learn how to effectively ask for support.
For now, please try these solutions:
Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, Javascript and templates.
Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
Thanks.
Hi Christian,
I’m using the PRO theme.
Everything is up to date, my caching plugin was not active, cleared all my caches, do not have a CDN, Theres no plugin conflict that i can detect. Updated the PHP on my server.
Nothing worked, then i realised that i installed E&P forms with X prior to upgrading to PRO. So i deleted and reinstalled the plugin, now it works, maybe should be noted that E&P forms sometimes doesn’t work when someone upgrades to PRO from X.
Thanks!
Hi,
Noted.
Glad to know it’s working now. Have a nice day!
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