The customizer preview doesn’t work whenever I’m trying to edit my theme.
From what I remember from when I first started customizing the theme, there would be a picture of the website, and as you ran through the options on the left-hand side, Font, Typography, etc, you could see the changes in real-time.
However, now, there is just the “X-Theme” logo and I can’t see my website in the customizer. What’s going on here?
Can anybody help me out?
Hi Andrew,
Thanks for writing in! In early versions, customizer was accessible through Appearance -> Customize area. In recent versions, it has been moved under X -> Theme Options area.
So please make sure that you’re using the latest version of X theme and Cornerstone plugin by referring to our version numbers here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and then you can update your theme and plugins if required (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
If you have customizer loading issues, please go through our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-theme-options/196). You can try increasing your PHP memory limit if required, by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).
Let us know how it goes.
Thanks!
It says the latest version supported is 6.4.3, and I have 6.4.6 installed. Is that the problem here? How do I download 6.4.3?
Hello Andrew,
Thanks for updating the thread.
I think there’s some confusion over here. There is no need to downgrade X Theme and Cornerstone. I have notified our concerned department regarding the version number mismatch in version compatibility guide. I checked the website that’s listed on your licence page and can see that you are using latest version of X Theme and Cornerstone. I also suggest you to test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
In case issue is still there, please share website login details in secure note for us to take a closer look.
Thanks.
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